7th March

We're still getting lots emails - a mixture of praise and dissapointment. Please, please read this next paragraph and have a think.

As a gesture of good will we worked hard to source and send out free samples at out expense for over 3 weeks to people that (in most cases unknowingly) contravened the terms and conditions of the offer – an offer made to a few hundred members of our mailing list but subsequently published on dozens of ‘freebie hunter’ websites leading to more than 12000 people making a grab. Furthermore, our automated systems send confirmation emails with a standard message stating how prompt we are with dispatching goods, which has lead many people to increased dissapointment. For those of you emailing us saying "if you send me the freebies I might buy them in future" you have missed the point - we don't sell toiletries, we just happened across a few hundred bottles and thought "let's give them to our lovely customers". In conclusion: we witnessed over 12000 hope to get something for nothing, and enjoyed giving what we could – after 3 weeks of double shifts, telephone calls, endless emails and the biggest stamps bill ever, we have closed the offer.

Statement - 21st February

Before contacting us please note the following terms of this offer, which were enclosed in the offer email but not represented elsewhere.

1. The offer was for recipients of an email directly from us. Ethical Juicers never made this offer public on any websites.
2. The offer was limited to one per household.
3. The original offer stated clearly "while stocks last".
4. The terms of our shopping cart discount codes (offered separately) were that there is a minimum transaction value of £1 after discount.

This offer has now ended. Please feel free to sign up to our free newsletter for special offers in the future.

Update - 11th February

Due to the enormity of the response for this offer we did not, have not, and will not process any credit cards. If you paid by PayPal we are choosing to honour your orders first, as PayPal have locked our account for 180 days whilst they investigate us as the burst of activity was seen as 'highly suspicious'.

Update - 4th February

Unfortunately we have had to close this offer. We are truly sorry to do this and offer the following explanation. We hope you will understand.

We sent an email out on 2nd February to our modest mailing list offering the free bodycare kit. We had a few hundred or so and we no longer sold them so felt content to give them away to our subscribers. Our maths seemed reasonable given the size of our mailing list and the %age response you'd expect.

Monday morning we discover more orders then there are subscribers to our list? In fact there are over 12,000. As it turns out our generosity was posted on (at least) 5 'freebie' websites.

From comments on these websites there is a concern that we might not honour these orders. Given that they each would cost £2.38 to post the postage alone would cost us £28560!

However, it is our true desire to give something to as many people as possible - it's what we're about. Read more on our charities page.

So as well as doing our normal Monday work we've been on the phone this morning, first to Health Quest, makers of Organic Blue. They currently have no stock due to reformulating the product! However, they have kindly offered free sample bottles to us which we intend to forward on to you.

However, they didn't offer 12000 bottles and we'd like to give you MORE. So we're currently on the phone to suppliers of similar products, i.e. ethical/eco/natural/organic toiletries - people like Lavera, Faith in Nature, Green People, Purely Skincare, Urtekram, Yaoh, Weleda, Earth Friendly Kids, Bio Etic and more.

This is interesting for us, because we don't sell or intend to sell any of these products, so we are doing these nice friendly companies a big marketing favour.

One final note - we will not never ever ever share you information with other companies. Neither will we email you three time a week. Promise.

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Many thanks

ethicaljuicers

The final count after the offer was closed is 12311.

Less then 1% of these orders are from people we emailed.

This many people have visited this page since the above count:

Update - 5th February

In a way this has become fun. We said to ourselves on day 1 that ethicaljuicers would be about people more than product. In 1 weekend a years worth of people strolled through our site. Thank you.

So now that we've telephoned every ethically minded toiletry company in the land, we're moving on to to organic & natural teas and chewy bars. In fact anything we can think of - we think you deserve it.

Give us time....but who knows what will turn up in the post!

We'd also like to thank all the people who have emailed us with their sympathies, apologies, suggestions and congratulations. It seems this whole experience is generating a lot of emotion. At ethicaljuicers offices it's generating a lot of creativity - so more of the congratulations please :-)

Many thanks for your patience, support and kind words.

ethicaljuicers

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