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0845 330 6781 -
lines open until 8pm
buyer's guides
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ethicaljuicers terms & conditions
1.
Ordering Your credit or debit card is authorised at the time of order, whether online or by phone, and the order forwarded immediately to dispatch. An instant order confirmation will be transmitted via email if you provided your email address. 2. Dispatch We expect to dispatch your order the same day if ordered by 4pm. However, this is not a guarantee and at busy times your order may no be dispatched the same day. 3. Delivery We do not offer a guaranteed delivery but do work solely with an overnight courier (UK only). We cannot offer a delivery time. Delivery times are Monday – Friday, 8.30 – 17.30. If no one is available to accept delivery a card is left and a repeat attempt is automatically made the next day. In some situations the courier may be willing to leave the package with a neighbour or without a signature somewhere safe. However, this is at the delivery drivers discretion and outside of our control. 4. Damages Damages in transit should be notified within 24 hours of receipt. 5. Cancellation Under distance selling regulations you may cancel your order at any time up to 7 workings days after receipt of your goods. Under these regulations you are entitled to a full refund including shipping. If you choose to cancel your order we will collect the goods from you and process a refund upon inspection of the return goods. In order to exercise your right to cancel, the goods must be unused and in their original undamaged packaging. 6. Returns – unused goods You may return your product for a refund within 30 days of receipt. The product must be unused and the packaging undamaged. Our shipping cost will be deducted from the final refund value, regardless of whether shipping was charged on the order. Our courier shipping costs are £10 (inclusive of VAT). If you wish you may use our courier service to |
return
your goods, ensuring safe carriage, and saving you a trip to the
Post Office (many small Post Offices are unable to accept packages
over 10Kg). 7. Returns – used goods Where a product has been used we may be able to accept a return if the product is in re-saleable condition. There may be a restocking fee of up to a maximum of 15% of the product value. 8. Warranty Once the product has been used, the warranty is in effect (regardless of warranty registration). If a warranty document is not included with your product you can view warranties online at www.livingearth.co.uk/warranties. The warranties at this address are final and replace any documentation provided within the product packaging, which may be a (lesser) manufacturer guarantee. 9. Claims In the event of a fault with your product, you must contact us prior to returning your faulty goods. Faulty products returned without authorization risk being lost. In most cases a product can be restored to full working order by dispatching a replacement part. In the event of necessary repair, we endeavour to fix or replace your product and return it within 1 week. 10. Warranty returns If your product is less than 30 days old we will gladly collect and return your product at our expense. For products older than 30 days, the customer must incur the cost of returning the product to us. We will gladly return the product for free. You may use our courier service to return your goods, ensuring safe carriage, and saving you a trip to the Post Office (many small Post Offices are unable to accept packages over 10Kg). Our courier shipping costs are £10 (inclusive of VAT). 11. Territories outside the UK For territories outside the UK, the customer must incur ALL shipping costs (2-way) in the event of warranty activation. Transit times and costs vary. |
